Keep up with the latest news and updates
December 6, 2023
Managing difficult customers in the hospitality industry is a crucial skill that can make or break the reputation of a business. In a sector where customer satisfaction is paramount, dealing with challenging individuals requires a delicate balance of empathy, professionalism, and assertiveness. One of the key aspects of handling difficult customers is active listening. Customers
November 29, 2023
Sydney mega-club Dooleys has unveiled a “fresh, vibrant addition” to western Sydney with the Regent St Pavilion, in the heart of Regents Park. First opening six decades ago as the Regents Park Bowling Club, the “well-kept secret” of the precinct’s suburban landscape has come to be known as ‘Rego’ by locals. It has now been
November 29, 2023
Victoria and NSW have furthered their goals toward a “health-based approach” for people in need of support, with critical reforms around decriminalisation of public intoxication and drug use. Beginning this month, being intoxicated in public in Victoria will be treated as a health issue, not a crime. A new evidence-driven, health-based service model will replace
November 29, 2023
In the year to August 2023, the NSW ClubGRANTS scheme has given a whopping $121 million to over 9,050 deserving charities, community groups and health organisations across the state. A partnership between the NSW Government and ClubsNSW, ClubGRANTS was formed in 1998 to formalise clubs supporting local community endeavours. This total has exceeded the mandatory
November 29, 2023
Ministers from around the country have determined that foodservice in pubs, cafes and restaurants will soon be required to specify the origin of their seafood. Consumer and Business Affairs Ministers from around Australia assembled last week, and voted unanimously to proceed with the new Australian consumer rules, which dictates consumers will be able to tell
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