CMAA Country Managers Conference May 10-12

April 13, 2021
Grant Jones

This year’s must-attend NSW Country Club Managers’ Conference moves to the CMAA Mid State Zone at the Parkes Services Club

Building on the success of previous years, the conference features an array of topical and interactive sessions to assist club managers, via insights and strategies.

The program hopes to help manage the increasing challenges faced by club professionals. 

Topics include:  

Boards and HR 

  • Role of GM  
  • Relationship GM & Chair  
  • Handling Boardroom Dysfunction  
  • HR Case Studies & Tips  

Gaming Operations  

  • Current & Future Status  
  • Performance Analysis  
  • RTP, Loyalty & Trends  
  • Economic Influences  


  • Innovation & Asset Opportunities 

Catering & Culture 

  • Inhouse vs Outsource  
  • Building Employee Resilience  
  • Managing Workplace Stress 

The Conference is bookended by the two most popular panel sessions: The Club Industry Issues Forum dealing with the role of the General Manager and relationship with the board, and the Country Gaming Workshop with gaming operations and performance analysis discussed with a panel of leading club managers and gaming manufacturers.  

These sessions are an open forum style where managers can ask questions and debate topics from the floor with the panellists. 

This two-day conference from 10-12 May at Parkes Services Club provides a platform for all club management levels to meet and hear from experts and other managers to discuss topical issues facing country venues. 

Terry O’Halloran

Day 2 will include the Country Gaming Workshop drawing on the shared experiences of gaming specialists Justine Channing and Terry O’Halloran, a panel of country club managers and a panel of gaming manufacturers. This workshop aims to explore the issues and challenges club managers face running a gaming venue in the country and regions outside of the large metropolitan areas.  

The scope of the workshop will address key issues and any other matters pertaining to gaming that delegates may like highlighted. 

Parkes Services is a COVID-19 Safe Venue practising a high standard of care and sanitisation according to the Health Orders.  

To register contact Brad Jones on 9746 4199 or email 

CMAA Members and Affiliates: $440 +GST 
Non-Members: $660 + GST 
Download the Country Managers Conference Brochure here CMAA 2021 Country Club Managers Conference Program FINAL (5) 


CMAA, Country Managers Conference, Parkes Services Club

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