Max resumes services following $200m in Industry Support

October 19, 2021
Clyde Mooney

Gaming systems arm of Tabcorp, MAX, is resuming regular trading services, following nearly $200 million in support for venues by the companies.

Tabcorp and MAX acknowledge the impact COVID-19 has had on business, particularly the gaming and hospitality industries, which they proffer have experienced disruption “like few others”.

Since the pandemic onset in March 2020 MAX reports it has provided over $165 million in fee relief to venues, while continuing to provide services where possible. The company says financial obligations were suspended “to be equitable, fair, and within the spirit of current and future partnerships”.

A total of $195 million in fees has been waived across Tabcorp, since the pandemic began to September 2021, which Clubs says has been “vital” through the past 18 months.

“Clubs right across the country have been hit hard by COVID-19 and the subsequent industry shutdowns, so to have Tabcorp lend a helping hand in the way of fee relief and other measures has been greatly appreciated,” states ClubsNSW CEO and Clubs Australia Executive Director, Josh Landis.

“On behalf of our member clubs, I want to thank them for everything they have done for our industry.”

MAX offers it has supported customers by keeping its help desks and service support centre open, working with venues to optimise socially-distanced gaming floors, and providing field technicians performing essential (COVID-Safe) work where permitted.

The company has been investing in improvements to its systems, while rectifying any current issues, and says its monitoring operations remain active even during operational lockdowns. It also reports shifting toward online and digital delivery of services and activities.

Additionally, to reduce potential exposure and closure of its sites, at selected locations MAX has introduced Rapid Antigen (RA) testing as a condition of entry.

Announcement comes today MAX will resume more regular operations this week, with the return to supporting client networks across New South Wales and plans for Victoria as permitted.

“As many businesses have, we’ve had to reassess and make changes to the way we look at our business, and introduce new initiatives to help our customers get even better service and unlock commercial efficiencies,” says Paul Carew, chief operating officer – gaming services.

“We’re here to help them build a plan to get their business into the best possible position, stabilise and grow.”


coronavirus, MAX, Tabcorp

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